In the event that you have ever had a cloud website hosting account in the past or you've dealt with any other kind of online service, you probably know from personal experience that for certain things it is better to consult with a live person over the phone than to exchange tickets or email messages. If you'd like to find out more about a specific service before you order it or when something small-scale should be made, for example, it'll be far easier and faster to do it real-time. If you're given the option to connect with representatives by phone, it's also very likely that you're working with an actual website hosting provider, not just a reseller. The level of support that you'll get on the telephone differs between different suppliers - from general matters to professional technical support. Typically the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved through electronic mail or tickets.

Phone Support in Cloud Website Hosting

Since we have live telephone support 14 hours per day, you can call us and consult with our customer support representatives to get more information about any of the Linux cloud website hosting that we offer and ensure that our servers meet the system requirements for your web sites before purchasing anything. For your convenience, we now have phone numbers on three continents so you'll be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already a customer, you'll be able to phone us about general and billing issues, or even about some technical ones. If the issue is strictly technical or it can take more time to investigate, you should go through our ticketing system, that will enable both you and our technical support team to keep track of the info given by both sides.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we offer include live phone support for 14 hours a day. If you're not sure which plan is appropriate for your sites, you want to learn more about a plan's specifications or you're looking for any other kind of information about our services, you're able to call any of the local phone numbers which we have in the United States, Great Britain and Australia and our customer support agents will help you. In case you currently own an account, you can get in touch with us about sales and general issues, although we're usually able to help with a lot of tech issues as well. For strictly tech difficulties you should use our built-in ticketing system where the communication between you and our tech support team will be in one place, which is the better option when the issue can take additional time to be solved or it needs to be escalated to our sysadmins.