A ticketing system is the most widely used medium of communication that hosting providers offer to their customers. It is typically part of the billing account and is the quickest way to solve a problem that requires a certain amount of time to investigate or that needs to be forwarded to a system administrator. In this way, all replies contributed by either party will be stored in the very same place in the event that someone else wants to work on the problem at hand and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll need to log in and out of at least two accounts in order to accomplish some operation or to get in touch with the hosting company’s client support staff. If you wish to administer a couple of domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Additionally, it could take a considerable span of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting include an integrated trouble ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia will allow you to manage everything related to the web hosting service itself in the very same place – payments, files, emails, support tickets, etc., eliminating the need to go through different admin consoles. If you have any pre-sales or technical questions or any problems, you can post a ticket with a few clicks of the mouse without logging out of your Control Panel. During the process, you may pick a category and our system will offer you a number of informational articles, which will provide you with more information and which may help you fix any particular problem even before you post a ticket. We guarantee a response time of maximum 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more convenient to manage everything from a single location, which is why we’ve incorporated a support ticket system into the in-house built Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will permit you to handle the correspondence with our customer support staff together with your files, which implies that you won’t have to memorize an additional login name for a separate system. You will be able to submit a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you are browsing the content hosted in your account. On top of that, you can look through older tickets using a smart search function or have a look at relevant FAQ articles, which include solutions to commonly met predicaments. The inbuilt ticketing system is strictly monitored 24-7-365 with the maximum response time being only 60 minutes, so there’ll always be someone to assist you.