Being able to communicate with your cloud website hosting supplier if you have any type of questions or experience any difficulties is very important and how quickly they'll answer and react is often essential, in particular when your web site is business-oriented, as more downtime could mean losing potential customers. The support options are, in addition a quick way to distinguish actual providers from resellers. The latter typically answer only to e-mails or support tickets and you may need to wait for a day or more in order to receive a reply. In case the issue requires a couple of replies, you'll end up losing days to get a problem fixed. With a legitimate and reputable website hosting company, you should be in a position to contact the support at any time and receive a prompt response no matter what the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the importance of getting assistance without delay, that's why our cloud website hosting services include 24/7 support as well as various ways of contact. In case you don't have an account yet, you can call us or use our live chat and consult with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up purchasing a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs additional investigation. Unlike the majority of providers on the market, we answer to all of the tickets within an hour, so you will not need to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you're able to reap the benefits of our 24/7 support services even on official holidays. All of your sites will be available constantly and so will we. With a number of connection options, you'll be able to choose the most convenient way to contact us and find out about our solutions in case you do not have an account yet, or get support in case you're already our customer. You're able to call us, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature a one-hour answer time guarantee, although it rarely takes over 20 min to receive assistance irrespective of the complexity of the issue. Using our customer and tech support services, we are there for you when you need us, not a few days later.

24/7 Customer Support in VPS Servers

If you acquire a VPS server from our company, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local telephone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. If you're a current customer and you need help with a technical issue that requires longer time to analyze or resolve, you'll be able to open a support ticket through your billing account or you can send an email and we will handle the trouble and send you a response within the hour. The response time is warranted 24/7, which includes holidays and weekends, but for the majority of issues it takes less than half an hour to get assistance. The support service covers your VPS as well as all the pre-installed software it includes, so if you need help with third-party apps, you can check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server from our company, you are able to get in touch with us at any time using several channels and the max time that you will need to wait for a response is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything related to the applications that are pre-installed on the server. To contact us about a tech matter, you are able to open a ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any common questions or you'd like to find out about our hosting services before you order, you may also use our live chat or you could call one of the local phone numbers that we have in various countries around the world. In case you'd like to receive help with third-party software that you cannot deploy or run efficiently, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.